Troubleshooting

Solutions for common extension issues.

Connection Issues

”Not signed in” after connecting

Solution:

1. Sign out of web app
2. Clear browser cookies for gtm.zikrainfotech.com
3. Sign back in
4. Click “Sign in with Extension”

Token expired

Solution:

1. Go to web app
2. Ensure you’re logged in
3. Click “Sign in with Extension” again

Extension not detecting web app

Solution:

1. Check extension is installed
2. Reload the web app page
3. Try in incognito (with extension enabled)

Capture Issues

”Not on ZoomInfo” error

Cause: Not on app.zoominfo.com

Solution: Navigate to ZoomInfo contact page

”Not a contact page” error

Cause: On search results or company page

Solution: Click into a specific contact profile

Capture shows 0% complete

Cause: Page not fully loaded

Solution:

1. Wait for page to fully load
2. Scroll down to load all sections
3. Try again

Duplicate detected

Cause: Contact already captured

Solution: This is expected - use existing lead

AI extraction failed

Cause: Model couldn’t parse page

Solution:

1. Refresh ZoomInfo page
2. Try again
3. If persists, report to admin

Performance Issues

Extension is slow

Solutions:

1. Close other tabs
2. Disable other extensions temporarily
3. Restart Chrome

Popup won’t open

Solutions:

1. Right-click icon > “This can read and change site data”
2. Reinstall extension
3. Check Chrome for updates

Data Issues

Missing fields after capture

Cause: Data not visible on ZoomInfo page

Solution:

1. Check ZoomInfo profile completeness
2. Some fields may not be available
3. Manually add via web app

Wrong data captured

Cause: AI misinterpreted page

Solution:

1. Edit lead in web app
2. Report recurring issues

Getting Help

If issues persist:

1. Note the error message
2. Take screenshot of popup
3. Contact your admin
4. Provide browser version and OS